Updated on December 20, 2024
Introduction

Your service provider is MINI SERIES PTE. LTD., operating under the laws of Singapore, together with the products we offer under DramaFlix ("we" or "us"). We highly value your privacy and are committed to protecting the data and information we collect while maintaining transparency about its use. This Privacy Policy outlines our policies and procedures for collecting, using, disclosing, and sharing your personal information or data on the DramaFlix website or application ("DramaFlix" or the "Product"). It also explains your rights when accessing or using our products and services.

Please note that this Privacy Policy is governed by DramaFlix’s Terms of Service. By using the DramaFlix website or application, you acknowledge and accept this Privacy Policy without conditions. If you do not agree with its terms, please refrain from using DramaFlix services. We emphasize the importance of this Privacy Policy and encourage you to review it carefully.

This Privacy Policy addresses the following topics:

1. What Information We Collect

2. How We Use Your Information

3. How We Share Your Information

4. How We Store and Protect Your Information

5. What Are Your Rights and Choices

6. How We Process Minors’Information

7. International Transfers

8. Privacy Policy Updates

9. Contact Information

10.Language

11.Governing Law and Dispute Resolution

1. What Information We Collect

We may collect the following categories of information about you:

1.1 Information You Provide

When you contact us for assistance or feedback, you may provide information such as your contact details (e.g., email address) and text, image, or video content related to your request. For example, accessing customer service on DramaFlix may require you to share your user ID and a description of the issue to help us resolve it effectively. We may also collect details from any correspondence you send, such as complaints, support requests, or feedback.

1.2 Information Collected Automatically

When you use DramaFlix, we automatically collect certain data:

Usage Information: We gather details about how you interact with DramaFlix, including actions such as clicks, follows, searches, saved content in “My List,” browsing history, and transaction records. This data helps us analyze and infer your preferences to deliver personalized content recommendations. For example, we may track your check-in history, follow records, push notification interactions, and video watch times to calculate rewards during coin reward activities. Transaction, consumption, and coin reward history may also be displayed on relevant product pages.

Device Information: We collect specific details about the device you use to access DramaFlix, including identifiers like the Identifier for Advertising (IDFA) on iOS devices. This data helps us identify your device, ensure service security, and optimize your browsing experience.

Advertising-Related Information: We may access your list of installed applications to improve the relevance of advertisements delivered to you.

Local Storage: Information, including personal data, may be stored locally on your device using mechanisms such as application data caches.

Cookies:Cookies are small text files placed on your device to collect standard internet log data and visitor behavior information. We use cookies and similar technologies (e.g., web beacons, flash cookies, and other tracking tools) to automatically gather data about your interactions with the Platform. This includes tracking the pages you visit most frequently, analyzing how you engage with content, and measuring the effectiveness of advertisements and other materials.

Cookies help us enhance your experience on the Platform, improve its functionality, and provide personalized advertising. For example, they enable specific features and allow us and our partners to promote the Platform on other websites and platforms.

Web beacons, also known as "pixel tags" or "clear GIFs," are small images or snippets of data embedded in content. These beacons work alongside cookies to recognize user interactions, record the time and date of page views, identify the pages where they appear, and gather similar information from your device.

For guidance on how to disable certain types of cookies, refer to the "What Are Your Rights and Choices" section of this Privacy Policy.

1.3 Information from Other Sources

We may receive the information described in this Privacy Policy from other sources such as:Third-party Account information. You can register to use DramaFlix with third-party social network account details (Facebook or Google) and an Apple account. lf you log in to DramaFlix with a third-party account, we will obtain your account information from such platform, including your [nickname, Apple ID (IOS devices onlyand email address], so as to create or log in DramaFlix account, provide services enjoyed by log-in users,protect your account and prevent security risks.

Information obtained from public sources. We may collect information about you from other publicly available sources, such as government published information and public information on social media platforms.Information received from others. We may receive information about you from others, including you are included or mentioned in direct messages, a complaint, appea, request or feedback submitted to us, or if your contact information is provided to us.

2.How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision
2.2 Communications
2.3 Marketing and Advertising
2.4 Improvement of Your Experience
2.5 Safety, Security, and Integrity

We use your information to detect and combat abuse, harmful activities, fraud, misuse, spam, and illegal actions on DramaFlix. Additionally, we monitor and address security risks or technical issues that may affect DramaFlix, protect your account and system security, and enhance the safety and reliability of DramaFlix services.

2.6 Legal Compliance

Your information may be used to comply with legal or regulatory obligations, including responding to lawsuits, claims, or investigations within or outside your jurisdiction. This also applies to situations involving mergers, acquisitions, asset transfers, insolvency proceedings, corporate restructuring, winding up, or liquidation.

2.7 Technology Development and Research

We utilize your information to train and improve our technology, such as refining algorithms, and to analyze statistics on DramaFlix usage. These efforts aim to enhance and develop our products and services.

3. How We Share Your Information

We do not share your personal information except as stated in this Privacy Policy.

3.1 Sharing with Your Consent

Your information may be shared with third parties if you provide explicit consent or at your direction.

3.2 Sharing with Business Partners

We may collaborate with business partners to provide certain services, and you agree to share your necessary personal information with them in accordance with this Privacy Policy.

Social Networks:

If you register on DramaFlix using your social network account, we may share specific details, such as your nickname and avatar, with the relevant social network.

Service Providers:

We engage third-party companies to perform services such as data analysis, IT support, email communication, customer support, and security or fraud detection. These providers may access your personal information as required to perform these services.

Advertisement Partners:

We may share specific data, such as a list of applications installed on your device, with partners like AdMob for advertisement marketing purposes.

4. How We Store and Protect Your Information
4.1 How We Store Your Information
4.1.1 Location:

Your personal information related to DramaFlix is currently stored on servers located in Singapore. By using DramaFlix, you consent to the transfer and storage of your personal information on these servers in compliance with applicable laws and regulations. While the standards for personal information protection may vary between the server location and your jurisdiction, we commit to applying stringent measures to safeguard your data and prevent unauthorized disclosure.

As outlined in this Privacy Policy, we may share your personal information with third parties located outside Singapore. Such transfers are conducted only after ensuring compliance with applicable laws and regulations regarding cross-border data transmission.

4.1.2 Retention Period:

We retain your personal information for as long as your account remains active and as necessary for the purposes outlined in this Privacy Policy. Retention may also extend to comply with legal obligations, enforce agreements, or resolve disputes.

Retention periods vary based on factors such as the type of data, its purpose, and any mandatory retention requirements under applicable law. Once the retention period ends, we will either delete or anonymize your personal information, unless otherwise required by applicable laws or regulations.

4.2 How We Protect Your Information

We employ technical and organizational measures to safeguard your personal information and enhance its security. These measures include encryption and data anonymization techniques, which we periodically review and update to improve overall system security. However, while we strive to protect your personal information, no method of electronic data transmission or storage is entirely secure. As such, we cannot guarantee absolute security, and you should be aware of potential risks. If you are unwilling to accept these risks, you should discontinue your use of DramaFlix.

4.2.1 Technical Measures

To protect your personal information, we use:

Encryption technology: Secure transmission protocols on the data transmission layer to prevent interception, tampering, or unauthorized access.

Secure storage mechanisms: Classified and layered data handling to ensure secure storage.

Access controls: A strict data access control system with multi-factor identity authentication to prevent unauthorized access or use.

Monitoring technology: Continuous monitoring and auditing of data processing activities to avoid unauthorized access, disclosure, alteration, or misuse.

Preventative safeguards: Systems to mitigate risks of accidental or intentional damage, loss, or leakage of personal information.

These measures collectively help ensure the protection of your personal data throughout its lifecycle.

4.2.2 Management Measures

We have implemented a dedicated department for personal information protection and established internal control systems to minimize employee access and authorization. Measures include standards for secure use of business data, a standardized management system for data sharing, regular security training for employees, and physical security measures such as locking storage areas and restricting employee access to sensitive locations.

5. What Are Your Rights and Choices

You are entitled to exercise all rights related to your personal information as provided by applicable laws and regulations, including:

Access: The right to view your personal information.

Rectification: The right to modify or update your personal information.

Deletion: The right to request the removal of your personal information.

Withdrawal of Consent: The right to revoke previously granted permissions.

Unsubscribe: The right to opt out of receiving notifications or updates.

Content Preferences: The right to customize the content you see.

Data Copy: The right to download a copy of your personal information.

Deletion: Request the removal of your personal information.

The Right to Limit or Refuse Processing of Personal Information.

You have the right to limit or refuse the processing of your personal information. If you wish to exercise this right or encounter any issues in doing so, you may contact us using the information provided. We will assist you after verifying your identity, within a reasonable time or as prescribed by the law of your jurisdiction.

Appeals If you disagree with a decision regarding your request, you may appeal by following the instructions provided in our response.

Jurisdiction-Specific Rights Depending on your jurisdiction, you may have additional rights as afforded by local laws and regulations.

6. How We Process Information of Minors

DramaFlix is not intended for children under the age of 13 or the minimum age defined in the Supplemental Terms - Jurisdiction Specific section according to the laws and regulations of your jurisdiction (referred to as the “Minimum Age”).

No Collection of Information: We do not knowingly collect personal information from anyone below the Minimum Age. If you are under the Minimum Age, do not use DramaFlix or send us any personal information.

Reporting and Deletion: If you suspect that we may have inadvertently collected information from a child under the Minimum Age, please contact us through the information provided. Upon verification, we will promptly delete the data and terminate the associated account.

If you have reached the Minimum Age but are not yet the legal age of majority as defined by the applicable laws and regulations in your jurisdiction, you may only use DramaFlix under the supervision of a parent or legal guardian.

Parental Guidance and Consent: You must review this Privacy Policy with your parent or legal guardian. Any submission of personal information and acceptance of this Privacy Policy must be done with their consent. By continuing to use DramaFlix, you and your parent or legal guardian confirm acceptance of the terms outlined in this Privacy Policy.

7. International Transfers

To provide you with our services, we adhere to the applicable data protection laws and regulations in your jurisdiction while processing your personal information. Any information sharing as described in this Privacy Policy may involve the transfer of your personal information to affiliated entities or third parties located outside your jurisdiction. These jurisdictions might have privacy and data protection laws that differ from, and may offer less protection than, the laws of your location. We take appropriate safeguards to protect your personal information in compliance with this Privacy Policy and applicable laws.

8. Privacy Policy Updates

This Privacy Policy may be updated periodically in response to evolving legal, technical, or business developments. When updates occur, the revised Privacy Policy will be posted with the updated "Last Updated" date at the top.

We will take reasonable steps to notify you of significant changes that may impact your privacy rights, using methods such as announcements, push notifications, pop-ups, or emails. Where required by applicable privacy laws, we will seek your consent before the revised Privacy Policy applies to you.

We encourage you to review this Privacy Policy each time you use our services to stay informed of the latest updates.

9. Contact Information

DramaFlix may communicate with you electronically through emails or in-app messages. Such communications satisfy legal requirements for written notice.

Keep your contact information updated to ensure effective communication.

DramaFlix is not responsible for communication failures due to outdated contact information.

Contact us: Email contact@dramaflix.com.

10. Language

This Privacy Policy is originally drafted in English and may be translated into other languages for your convenience. In the event of any inconsistency, conflict, or ambiguity between the English version and any translated version, the English version shall prevail.

11. Governing Law and Dispute Resolution

This Privacy Policy is governed by, comes into force under, and will be interpreted in accordance with the laws of Singapore, excluding its conflict of law provisions. Any disputes arising from this Privacy Policy will also be resolved in accordance with the Terms of Service.

In the event of a confict between the provisions of the Supplemental Terms - jurisdiction - Specifc applicable to your jurisdiction from which you access or use the services, and the rest of the Privacy Policy, the relevant jurisdictions’ Supplemental Terms- Jurisdiction - Specifc shall prevail.